Friday, January 12, 2007

The Miracle of Fried Food

Today, I have a rite to perform, a rite of ages, and one in which many millions have preceded me. Today I seek...Fried food. 'Fried', the word, it even sounds good right now, the golden colour of something, hopefully battered and glistening with oil.

Mmmmmm! Yummy.




For those of you who are and / or have been, Retail Manager's must go out from time to time for business reasons. I am sure that the most successful people in history went out often and like myself desired fried food the next day.

I guess I should explain how like legions before me, I too have arrived at this wonderful destination.

The organisation that I work for, (The one with 13 retail outlets - I'm telling lies of course to protect the innocent) sells mainly imported cars, some cars are made in New Zealand, but not many. Some cars are even made exclusively for us and thus yield a high gross profit percentage.

Our opposition also sell cars and carry many of the same brands.

In order to attract customers, we must therefore create 'value-added' promotions.

One idea that we are looking at is 'buy six cars and receive a lovely discount', the particular car that we chose, by chance, yielded a very high return for us and thus, seemed like the perfect car to use.

Through digging a little deeper, it appears as though we can actually procure some free hatchback cars from the supplier. I am thinking that this is great. And then it dawns on me, our promotion is based on the larger style SUV's. Why don't we highlight our six pack SUV's at say 15% off, which still yields around a 54 % profit 'AND' give them one of those free hatchback cars as well. That's nuts!

OK - sounds a little too good.

Well, the fact is that we give away the hatchback with a purchase of six hatchbacks, we have the free stock available anyway. All we are doing is switching it over.

I need to talk to the rep about this, and so it begins...

I give her a call (haha-her), she arrives and we decide to head straight to the ba... office to discuss the promotion. We go through the numbers and it looks as though we may be able to get a bit of a better deal. This sounds sweet.

After lengthy discussions, we both agree on the strategy with the free stock and are able procure more, a successful strategy that will no doubt add value to the customers who come through my doors...I mean, gates of the car yard.. I walk the rep to the door, sorry - gates and am about to bid her farewell when all of a sudden she trips I run to catch her, I trip over, we are on a hill, we both tumble down to the bottom, it has been raining so the road is slippery and we end up sliding straight in to a bar in the Viaduct basin. Thank heavens that bar was there to stop us sliding in to the ocean.

We stand and decide to get a drink for our throats have become parched.

As we walk with our drinks, a large table of people point and make waving motions toward us.

It is the dreaded EVILDOERS from across the road.

The All African American ex grid iron/movie star salespeople from OJ's Car Shop!!!!

The Rep had met them earlier in the day and had unexpectantly seen them again, this time though I was standing right next to her.

I was uncomfortable at this stage. Even more so when we were invited to join them at their table. They were in full force, thousands of them, staring in silence, undoubtedly plotting to eviscerate me publicly. The leader of the opposition.

OK, (haha) so there were only about 8 or 9 people and they were through a couple of bottles of wine already and were really nice people.

We sat down chilled, drank and ate. The conversation was lite and everyone was shaking off the shackles of work. We end up staying to closing time, and then cruising to another bar and drinking some more and more and more.

At this stage the rep has left for greener pastures and calls often through the night to see that I am OK (haha).

I am talking to a woman, I have no idea what her name is, she is dressed in red and sips chardonnay from a glass. It's at this stage that I realise we have had our legs grinding in to each other for hours, OK (haha) ten minutes or so, she keeps turning around to see the band and grinds her buttocks and hips in to me, hmmmm?

Nah...?

And then again...

And then again...

The people across from me notice this and make comment to each other, then smile at me.

Shit, I'm in! Sweet!

She apologies, stands and moves toward the bar where another one of the ladies at the table heads her off and buys her a drink.

I'm feeling very inebriated, the stickiness of the Long Island Ice tea that I am drinking now feels as though it is trying to trap my tongue on the roof of my mouth. The couple across from me are looking like they need to find a Hotel room for the night and renew their vows through fluid transfers. Vows that they made years before to their partners.

It's time to make a call and make a move.

We bid farewell, and all proceed to the taxi rank - we all live in different areas of Auckland so sharing is not an option. Bugger.

The woman in the red dress departs.

I grab a taxi and cruise home, at least my cat will be waiting for me, he always does no matter the time.

I get home, the cat is not waiting. I am drunk and in a blurred line of thinking I punish the cat for not meeting me by locking his cat door. haha haha furry prick.

I get in to bed and turn the lights off.

"Meow"

Bastard.

Mmmm, deep fried food...



Thursday, January 11, 2007

The Interview

What do we expect to gain from an interview?

A job of course...

How well we prepare often means jack when it comes to the actuality of sitting in front of a stranger (or two or three...) and answering thier barage of questions.

I was lucky today. The HR person who was supposed to interview me, could for whatever reason...not be present. So, in her place, was the Managing Director.

Balls shrink.

There are perhaps twenty questions spanning two pages. These questions are not the most difficult nor generic but really require a non-prepared answer...they require the truth.

Everything from, "What are the easiest instructions to follow?, and what are the most difficult to follow?" to "How do you promote cross cultural communication within your organisation?".

For some reason, I end up talking about food?

At one point I forgot the question whilst answering it.

During my chance to ask questions, I didn't actually listen to one of the answers as a beautiful lady walked past the window and I became side-tracked.

The overall feeling was however, very good and I had the interviewers laughing at the end.

In a good way... me hopes.

With hindsight...my advice is as follows, and I guess it really only works for me... but, when asked to give examples, give (within reason) the most extreme "holy shit no way" example that you can think of... freak people out and challenge them on what a 'situation involving conflict' really is, Show them that developing and leading your team involves mentoring people and supporting them in thier personal lives, tell them that you know your employees families, thier wives, husbands and children - tell them that within six weeks you had all of your staff cooking lunch and dinner for you, why? Because they wanted to... because they respect you. Why? Because you were put in your position as a manager to support your teams. And you do it.

Tell the truth, and when asked a particularly difficult question...smile and ask why they want to know that.

Telling shit often comes out later on... trust me, been there.

Keep it clean, and prepare your clothes the night before. Don't drink Knob Creek bourbon the night before either. Especially straight.

Peace.

A Word on stress...

Well, an interesting day today...

At the risk of sounding like an interview junky, I had...you guessed it, an interview!

This was cool from the onset...

However, first some background. My interview was sceduled for 13:00. I purposely set my Nokia cellphone alarm for 09:00. Thinking, "Oh yeah! get up early, have a feed get myself in check, prepare my mind for positivity and get that job - sweet as!"

Reality Check#1

Alarm went off at 09:00...I turned it off at 11:30.
I got out of bed, had a shower and then went to my pre-prepared stash of clothing ironed and ready for me to slip in to...

Reality Check#2

I only thought about pre-preparing my clothing for my interview...I never actually did it.
Ok, no probs, I'll go with my black blazer, Blue striped shirt, black pants, black shoes and silver tie... I iron this shit at 100 miles per hour... I have to do this outside the house (This is a long story but extension cords are good!) I get dressed, look in the mirror and realise that had I owned a pair of those stupid hillbilly teeth then I would have looked just like Dwayne Dibbly...

It's 11:37.

OK, I grab my hair gel shit, a spare tie and my old but favourite armpit stained white shirt (Just incase yeah?) Now the plan is to cruise to town, chill a bit and then cruise for the interview.

11:57.

I am taking a leek in the toilet at my workplace, "look at that fucking hair...?"

11:59

Haircut at the place above my work

12:08

Oooh yeah... hang on, that blue shirt looks shit, OK, I'll wear the armpit stained one with the jacket - My tie doesn't work!!!!!

12:12

Italian Silk tie (Apparently?)...nice!
"Would you like a shirt with that sir?" - "huh? what the...?"


12:14

Is that a scuff mark on my shoe?
Thank god for the warehouse...that's all I say

12:23
Top floor of car park building...change my shoes and shirt?...hang on!...Security... OK screw it, drive mother fucker drive! Light a smoke...

12:30
Turn off for mall ahead... hmmm... toilets!

12:35
Where is my hair gel? Fuck! I left it at home...? Run up stairs with armpit stained shirt, where is a hairdresser? Sweet, Yes I'll take that one there... Go to toilets, Sign reads "These toilets are closed for servicing, please use male toilets on first floor" *cunts*

Sweet, found 'em... all cubicles in use.

It's free! - sorry guy in wheel chair, hurry up and wheel your misformed muscle ass out of there... sweet, oh yeah, new/old/stained shirt is on, new hair product is dripping off my hand and slapped on to my scalp. Door flung open, down the stairs...(how did that wheelchair dude get up there?) back to the car.

12:51

(Balls shrink)

12:53

Traffic lights
Light a smoke motherfucker! Light a god damn smoke!

12:55

Don't smell of smoke you fool!

12:56

Traffic lights + Big slow truck = Fuck.

12:57

That was an illegal manoeuvre. Fuck it, I am on the motorway.

12:59

Pull up outside. Put my jacket on, close the door, take a breath and walk in...



Morale: Often, we are responsible for our own stress.

Wednesday, January 10, 2007

Re: What do you know about our organisation?

The customer is always right. Except when they're wrong.

What do you know about our organisation?

An interesting question, oft the subject of intense thought as we try and remember what actually it is that we know about the organisations that we work within.

I guess it depends on your level within the organisation.

As a Regional Manager, I see thirteen retail outlets nationwide. Each following an established and international system of procedures. A set of procedures to encompass all aspects of the daily running that are world class and accredited.

I see financial health of the stores, I see the opportunities to improve, I recognise the strengths of the leaders and the communication gap between various internal levels. I see the groups that form various organisational functions and the costs of power consumption among other things.

That's it. Well, not really, but that is a major part of my role.

What do we often miss as managers?

One very important thing.

The fact that the reason I can build my 6k PC, Afford to smoke, or buy my favourite Chanel fragrance, is that customers enable me to do so by shopping with my company.

True, I am employed to oversee its running, streamline costs and make "everything" more productive, but, without the customer and the front line of people employed to provide customer service, nothing else matters.

I've been laughed at by people for saying that, people who have never actually provided a service for a customer. (That I know of...)

Customers are the most important people to a retail organisation, equally so are the men and women who are the faces of our organisation for eight hours plus per day. They bare the proverbial scales that reflect in the customers eye, what exactly we are about and what we stand for...

Just a thought.

Tuesday, January 9, 2007

Kigen - The Beginning

Greetings,

Lets start with Leadership. Leadership has been quantified by many (No I don't need to reference that). In today's world, Leadership in organisations play a vital role in the health of it's finances and ability to maximise opportunities as they arise.

Take a company I once worked for, for example (Is that correct?) The Managing Director of the company did not plan, where and when planning was needed. Thus, in turn, none of the self governing outlets of the entire group of retail stores had a definitive plan of attack. This was detrimental in regards to leadership of the individual store managers because they had an idea of where they were going to take their teams, however, they had no clear direction, let alone a step-by-step plan on how to get there.

To the Managing Director's merit however, his two decades of success had left him in a rather comfortable position. Perhaps success could have come earlier had he planned. Consequently, he lost many good people through his two decades of fortune.

So what is the point?

Well, good leadership involves many things. However, in order to lead, one must have a direction in which to proceed. Without it, a leader succeeds in taking their teams no where.

The external factors effecting leadership are equally important within the sense of the organisation.

 
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