Liqour Store: Customer Service

I went to my local liquor store today get a bottle of Shiraz and some Wild Turkey and Dry premixes.

Yummy.

The shop was empty.

The lady at the front greeted me as I entered.

Sweet. One point.

I selected my products and went to pay.

As I put my bottles down the lady processed my order and the phone rang.

So in the middle of the sale, she picked it up and answered.

And had a little chat to a friend who had called.

They were going to the 9:25pm session of Die Hard 4.0.

They were going to meet at the Dispensary bar for a drink, and then go in.

She quickly glanced at me as though my presence had created a rift of darkness within her life and said to her mate that she had to go.

She then told me how much to pay and accordingly I did.

I walked away with my product.

I thought that she was a plonker.

What ever did happen to customer service?

I am convinced that all NZ businesses are raking in the cash - and that customer service is of little consequence.

I am wondering if a continued career in retail management is really so difficult since this is the standard.

Sweet as ow. I can do that.

Peace.

TFRM